Privacy policy

Last updated: July 8, 2026

Pearl Of Symi operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@pearlofsymi.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.

This Privacy Policy explains how Pearl of Symi collects, uses, stores and discloses your personal information when you visit our website, place an order, contact us, sign up to marketing or otherwise interact with us.

In this Privacy Policy, “we”, “us” and “our” refer to Pearl of Symi. “You” and “your” refer to customers, website visitors and users of our services.

By using our website, placing an order or providing personal information to us, you agree to the collection and use of your information in accordance with this Privacy Policy.

ABOUT US

Pearl of Symi is an online boutique offering swimwear, resortwear, cover-ups, statement holiday pieces and related fashion products.

Business name: Pearl Of Symi

ABN/ACN: 30553074067

Website: www.pearlofsymi.com

Contact email: hello@pearlofsymi.com

Location: Victoria, Australia

WHAT PERSONAL INFORMATION WE COLLECT

We may collect personal information from you when you visit our website, place an order, create an account, subscribe to emails, contact us, enter a promotion, leave a review or interact with us online.

The information we collect may include:

your name

email address

phone number

billing address

shipping address

order details

payment and transaction information

customer service messages

marketing preferences

product reviews or user-generated content

IP address

device information

browser information

website usage data

cookie and tracking information

We do not intentionally collect sensitive information unless you provide it to us directly and it is reasonably necessary for us to handle your request.

PAYMENT INFORMATION

Payments made through our website are processed by third-party payment providers, such as Shopify Payments / PayPal / Afterpay / Klarna.

We do not store your full credit card details on our own systems. Payment information is handled securely by the relevant payment provider in accordance with their own privacy and security practices.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

place an order

create a customer account

subscribe to our mailing list

enter a giveaway, promotion or survey

leave a product review

browse or use our website

We may also collect information automatically through cookies, pixels, analytics tools and similar technologies when you use our website.

HOW WE USE YOUR PERSONAL INFORMATION

We collect and use personal information for purposes including:

processing and fulfilling orders

confirming payments

shipping products to you

providing tracking and delivery updates

responding to customer service enquiries

managing returns, exchanges and refunds

sending order confirmations and transactional emails

providing product recommendations

improving our website, products and customer experience

preventing fraud, misuse or security issues

managing promotions, giveaways or competitions

sending marketing emails or SMS messages where you have opted in

showing relevant advertising

complying with legal, tax, accounting and regulatory obligations

MARKETING COMMUNICATIONS

If you subscribe to our mailing list, create an account, make a purchase or otherwise opt in, we may send you marketing communications about new arrivals, promotions, restocks, collections, styling edits and other updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at hello@pearlofsymi.com.

We will not sell your personal information to third parties.

COOKIES & TRACKING TECHNOLOGIES

We may use cookies, pixels and similar technologies to operate our website, remember your preferences, improve your browsing experience, analyse website traffic, support checkout functionality and deliver relevant advertising.

Cookies may collect information such as your IP address, browser type, device information, pages viewed, links clicked, products viewed, cart activity and browsing behaviour.

You can manage or disable cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

Shopify also provides customer privacy settings and tools to help merchants manage privacy features such as cookie banners and customer privacy controls.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

This may include:

Shopify and website hosting providers

payment processors

shipping and courier providers

email and SMS marketing platforms

analytics providers

advertising platforms

customer service tools

fraud prevention and security providers

accounting, legal and professional advisers

government, regulatory or law enforcement bodies where required by law

We only share personal information where necessary for the relevant purpose or where required or permitted by law.

THIRD-PARTY SERVICES

Our website may use third-party services including Shopify, Google Analytics, Meta/Facebook Pixel, TikTok Pixel, Klaviyo, PayPal, Afterpay, Klarna or other apps and integrations.

These third parties may collect, store or process personal information in accordance with their own privacy policies. We recommend reviewing the privacy policies of any third-party services you interact with.

INTERNATIONAL DISCLOSURE

Some of our service providers may store or process personal information outside Australia, including in Australia, the United States, Canada, the United Kingdom, the European Union, India, Singapore, New Zealand and other countries where our service providers or their subprocessors operate.

By using our website or providing personal information to us, you acknowledge that your information may be transferred, stored or processed outside your country of residence where our service providers operate.

HOW WE STORE AND PROTECT INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure checkout technology, password protection, access controls, secure third-party platforms and limiting access to personal information to those who need it for business purposes.

However, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

HOW LONG WE KEEP INFORMATION

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, legal, tax, accounting, fraud prevention and business record purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us at hello@pearlofsymi.com. We may need to verify your identity before responding.

In some circumstances, we may refuse access or correction where permitted by law.

YOUR RIGHTS AND CHOICES

Depending on where you are located, you may have rights to:

access personal information we hold about you

request correction of your personal information

unsubscribe from marketing communications

request deletion of certain information

withdraw consent where processing is based on consent

object to or restrict certain processing

make a privacy complaint

To exercise any privacy rights, please contact us at [insert customer service email].

CHILDREN’S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete the information where appropriate.

USER-GENERATED CONTENT

If you tag us on social media, submit a review, send us photos or share content with us, we may use that content for marketing, social media, website or promotional purposes where permitted

If you would like us to remove content you have shared with us, please contact hello@pearlofsymi.com.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, apps, platforms or services. We are not responsible for the privacy practices, content or security of those third parties.

We recommend reading the privacy policies of any third-party websites or services you visit.

PRIVACY COMPLAINTS

If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

Contact email: hello@pearlofsymi.com

We will aim to respond within 7 days.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator in your location.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices.

The updated version will be published on this website with the “Last updated” date changed. Your continued use of the website after any update means you acknowledge the revised Privacy Policy.

For questions, requests or complaints about this Privacy Policy or how we handle personal information, please contact us at:

Pearl of Symi

Email: hello@pearlofsymi.com

Website: pearlofsymi.com

Last updated: 07/07/2026

Country/Region

Country/Region

Privacy policy

Last updated: July 8, 2026

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.