Terms of service

These Terms & Conditions apply to the use of this website and the purchase of products from Pearl of Symi through www.pearlofsymi.com. By accessing, browsing or using this website, you agree to be bound by these Terms & Conditions.

In these Terms & Conditions, “we”, “us” and “our” refer to Pearl of Symi. “You” and “your” refer to the customer, user or visitor of this website.

If you do not agree with these Terms & Conditions, you should not use this website or purchase from us.

ABOUT US

Pearl of Symi is an online boutique offering swimwear, resortwear, cover-ups, statement holiday pieces and related fashion products.

Business name: Pearl of Symi

ABN/ACN: 30553074067

Location: Victoria, Australia

Contact email: hello@pearlofsymi.com

CHANGES TO TERMS & CONDITIONS

We may update, change or replace these Terms & Conditions from time to time. Any changes will take effect once published on this website.

Your continued use of the website after any changes are published means you agree to the updated Terms & Conditions. It is your responsibility to review these Terms & Conditions regularly.

PRODUCT INFORMATION

We aim to ensure that all product descriptions, images, colours, sizing information, pricing and availability details are as accurate as possible.

However, colours may vary slightly depending on screen settings, lighting, photography and device display. Product details may also vary slightly between pieces due to the nature of garment production, fabric finish, trims, embellishments or hand-guided finishing.

Sizing information is provided as a guide only. It is your responsibility to check the size guide, product description and fit notes before purchasing. If you are unsure about sizing, please contact us before placing your order.

We reserve the right to update product information, correct errors, change prices, update availability or remove products from the website at any time without notice.

ORDERS

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.

An order confirmation email does not mean that your order has been accepted. We reserve the right to accept, reject or cancel an order for any reason, including but not limited to stock availability, payment issues, suspected fraud, incorrect pricing, website errors or shipping restrictions.

If your order is cancelled after payment has been made, we will provide a refund to the original payment method, unless otherwise required or agreed.

PRICING & PAYMENT

All prices are listed in AUD unless otherwise stated.

Prices may change at any time without notice. We are not responsible for pricing errors, typographical errors or website display errors. If an incorrect price is displayed, we reserve the right to cancel the order and issue a refund.

Payment must be made in full at the time of purchase using one of the payment methods available at checkout.

You agree that all information provided during checkout is accurate, current and complete. We may cancel or delay an order if payment information cannot be verified.

PROMOTIONS, DISCOUNTS & STORE CREDIT

Discount codes, promotional offers, gift cards and store credits may be subject to additional terms, expiry dates, exclusions or minimum spend requirements.

Discount codes cannot be applied after an order has been placed unless we agree otherwise. Promotional offers may be changed, suspended or withdrawn at any time.

SHIPPING & DELIVERY

Shipping options, estimated delivery times and costs will be displayed at checkout where available.

Delivery timeframes are estimates only and may be affected by processing times, courier delays, customs clearance, public holidays, weather events, peak periods or other circumstances outside our control.

We are not responsible for delays caused by third-party shipping carriers, customs authorities or incorrect delivery information provided by you.

You are responsible for ensuring that your shipping details are accurate before placing your order. If an order is returned to us due to an incorrect address, failed delivery or non-collection, you may be responsible for any redelivery costs.

INTERNATIONAL ORDERS, DUTIES & TAXES

For international orders, you may be required to pay customs duties, taxes, import charges or other fees imposed by your local customs authority.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. You are responsible for checking and paying any applicable customs duties, taxes or import fees.

We are not responsible for delays, refusals, seizures or additional charges caused by customs processes in your country.

RETURNS, EXCHANGES & REFUNDS

Returns, exchanges and refunds are handled in accordance with our Returns Policy, which forms part of these Terms & Conditions.

For hygiene reasons, swimwear, intimates and certain close-fitting garments may not be eligible for change-of-mind returns unless they are unworn, unused, in original condition, with hygiene stickers and tags attached, and returned in accordance with our Returns Policy.

Nothing in these Terms & Conditions or our Returns Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable consumer protection laws.

If a product is faulty, not as described, not of acceptable quality or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy in accordance with applicable law.

WEBSITE USE

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others, restrict or interfere with the website, or damage our systems, security, reputation or business operations.

You must not:

hack, damage, disable or interfere with the website
attempt to gain unauthorised access to our systems
upload viruses, malicious code or harmful content
scrape, copy or extract website content without permission
use the website for fraudulent, unlawful or misleading purposes
place an unreasonable burden on our systems
use our website or content for commercial resale without written permission

We reserve the right to restrict, suspend or terminate access to the website where we believe a user has breached these Terms & Conditions.

INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, product descriptions, product names, graphics, logos, icons, branding, layout, photography, videos and design elements, is owned by or licensed to Pearl of Symi, unless otherwise stated.

You may view, download or print website content for personal, non-commercial use only.

You must not copy, reproduce, modify, distribute, publish, transmit, display, sell, license, create derivative works from or otherwise use any content from this website without our prior written consent.

The name Pearl of Symi, our logo, branding and related marks may not be used in connection with any product, service, advertising, promotion, website or social media account without our prior written permission.

USER CONTENT

If you tag us, submit a review, upload a photo, send feedback or share content with us, you confirm that you own or have permission to share that content.

By submitting or sharing content with us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display and share that content for marketing, website, social media, advertising or promotional purposes, unless you tell us otherwise in writing.

We reserve the right to remove, edit or decline to publish user content at our discretion.

THIRD-PARTY LINKS

This website may contain links to third-party websites, payment providers, shipping providers, social media platforms or other external services.

We do not control and are not responsible for the content, accuracy, security, privacy practices or policies of any third-party website or service. If you access a third-party website, you do so at your own risk.

PRIVACY

Your use of this website is also governed by our Privacy Policy.

By using this website or placing an order, you acknowledge that you have read and understood our Privacy Policy, including how we collect, use, store and disclose personal information.

We may collect personal information including your name, email address, shipping address, billing information, order details and website usage data for purposes including order processing, customer service, marketing, fraud prevention and website operation.

We may use cookies, pixels and similar technologies to improve your browsing experience, analyse website traffic, remember preferences, support checkout functionality and deliver relevant advertising.

You can manage or disable cookies through your browser settings, however some parts of the website may not function properly if cookies are disabled.

SECURITY OF INFORMATION

We take reasonable steps to protect the information you provide to us. However, no method of data transmission or storage over the internet can be guaranteed as completely secure.

Any information you send to us is provided at your own risk. We are not responsible for unauthorised access, disclosure, loss or misuse of information where we have taken reasonable steps to protect it.

DISCLAIMER

This website and its content are provided for general information and shopping purposes only.

To the maximum extent permitted by law, we do not guarantee that the website will be uninterrupted, error-free, secure, current or free from viruses or harmful components.

We do not warrant that product descriptions, website content, images, colours, sizing information or other materials will be completely accurate, complete or current at all times, although we take reasonable care to keep our website updated.

We reserve the right to suspend, withdraw, update or change any part of the website at any time without notice.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential or other loss or damage arising from your use of this website, your inability to use this website, website errors, viruses, third-party links, delivery delays, product use, or reliance on information displayed on the website.

Where any guarantee, condition or warranty cannot be excluded under applicable law, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

INDEMNITY

You agree to indemnify and hold harmless Pearl of Symi, its owners, employees, contractors, agents and related parties from any claims, losses, damages, liabilities, costs or expenses arising from your misuse of the website, breach of these Terms & Conditions, infringement of intellectual property rights, unlawful conduct or violation of any applicable law.

TERMINATION OF ACCESS

We may suspend or terminate your access to this website at any time without notice if we believe you have breached these Terms & Conditions or used the website in a way that may harm us, other users or third parties.

The sections relating to intellectual property, limitation of liability, indemnity, privacy, disclaimer and governing law will continue to apply after termination.

GOVERNING LAW

These Terms & Conditions are governed by the laws of Victoria, Australia and the applicable laws of the Commonwealth of Australia.

You agree that any dispute arising from these Terms & Conditions, this website or any purchase made through this website will be subject to the courts of Victoria, Australia and any courts entitled to hear appeals from those courts, unless otherwise required by applicable law.

For questions about these Terms & Conditions, please contact us at:

Pearl of Symi

Email: hello@pearlofsymi.com

Website: www.pearlofsymi.com