Refund policy

This Returns & Refunds Policy applies to purchases made from Pearl of Symi through www.pearlofsymi.com

In this policy, “we”, “us” and “our” refer to Pearl of Symi. “You” and “your” refer to the customer.

We want you to feel confident when shopping with us. Please read this policy carefully before placing your order.

CHANGE OF MIND RETURNS

We accept change-of-mind returns on eligible full-priced items within 14 days of delivery, provided the item meets the return conditions below.

For hygiene reasons, swimwear, bikinis, bodysuits and close-fitting garments must be returned in original condition, unworn, unused, unwashed, with all tags attached and hygiene stickers still in place.

Returned items must be free from makeup, fake tan, perfume, deodorant marks, stains, odours, pet hair or any signs of wear.

If an item does not meet these conditions, we reserve the right to refuse the return and send the item back to you.

RETURN CONDITIONS

To be eligible for a return, your item must be:

unworn, unused and unwashed
in original condition
returned with all original tags attached
returned with hygiene stickers intact, where applicable
free from stains, marks, odours or signs of wear
returned in its original packaging where possible
returned within 14 days of delivery

Please take care when trying on swimwear and garments. We recommend trying items over underwear and avoiding contact with makeup, fake tan, perfume, deodorant or body products.

ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

For hygiene and product condition reasons, we do not accept change-of-mind returns for:

items that have been worn, used, washed or altered
swimwear without hygiene stickers intact
items with makeup, fake tan, perfume, deodorant marks, stains or odours
items without tags attached
earrings, hair accessories or intimate accessories, if applicable
gift cards
final sale items, unless faulty
items returned outside the return period

This does not affect your rights under the Australian Consumer Law.

SALE ITEMS

Sale items, promotional items, discounted items or final sale items are not eligible for change-of-mind returns unless they are faulty, not as described, or otherwise fail to meet a consumer guarantee under applicable law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at hello@pearlofsymi.com.

Please include:

your order number
your full name
a description of the issue
clear photos or videos of the fault, damage or incorrect item
photos of the packaging, if relevant

If the item is confirmed to be faulty, damaged, incorrect, not as described or not of acceptable quality, we will provide a remedy in accordance with the Australian Consumer Law or other applicable consumer protection laws.

Depending on the issue, this may include a repair, replacement, exchange, refund or store credit.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

EXCHANGES

We offer exchanges for eligible items where stock is available.

If you would like to exchange an item for another size, colour or style, please contact us at hello@pearlofsymi.com within 30 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer store credit, a refund or another suitable option, depending on the circumstances.

STORE CREDIT

Where applicable, change-of-mind returns may be issued as store credit.

Store credit will be issued to the email address used to place the order and may be used toward a future purchase from Pearl of Symi.

Store credit is valid for 12 months from the date of issue, unless otherwise required by law.

REFUNDS

Approved refunds will be processed to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account once it has been processed. Processing times may vary depending on your bank, card provider or payment provider.

Original shipping costs are non-refundable for change-of-mind returns.

If your order included a promotional discount, refund amounts will be calculated based on the discounted price paid.

HOW TO START A RETURN

To request a return, please contact us at:

Email: hello@pearlofsymi.com

Please include:

your order number
your full name
the item you would like to return
the reason for return
whether you are requesting an exchange, store credit or refund

Please do not send your item back before contacting us. Returns sent without approval may not be accepted.

RETURN SHIPPING

For change-of-mind returns, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service, as we are not responsible for returns that are lost, delayed or damaged in transit.

If an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, we will handle return shipping in accordance with applicable law.

RETURN ADDRESS

Approved returns should be sent to the address of dispatch facility.

The return address may vary depending on your location or order details. Please wait for our return instructions before sending your item.

INTERNATIONAL RETURNS

International customers may return eligible items in accordance with this policy.

International return shipping costs, duties, taxes and customs charges are the responsibility of the customer for change-of-mind returns.

We are not responsible for customs delays, customs fees or parcels returned due to unpaid duties or taxes.

ORDER CANCELLATIONS

If you need to cancel or change your order, please contact us immediately at hello@pearlofsymi.com.

We will do our best to assist, but once an order has been processed, packed or shipped, we may not be able to cancel or make changes.

LOST OR DELAYED PARCELS

Once an order has been shipped, delivery is handled by the relevant shipping carrier.

If your parcel is delayed, lost or marked as delivered but not received, please contact us at hello@pearlofsymi.com and we will assist where possible.

We are not responsible for delivery issues caused by incorrect shipping details provided by the customer.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, refund, repair or other remedy where required by law if an item has a major problem or fails to meet a consumer guarantee.

This policy does not limit or replace any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

If you have any questions about returns, exchanges or refunds, please contact us at:

Pearl of Symi

Email: hello@pearlofsymi.com

Website: pearlofsymi.com

Business name: Pearl of Symi

ABN/CAN: 30553074067

Last updated: 07/07/2026